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Frequently Asked Questions

01 /
How do I Make a Purchase?

  • You MUST PLACE AN ORDER THROUGH THE SITE in order for you to get your resources.

  • Simply raising a PO is not enough - you must actually place an order through the site.

  • Each resource has it's own Product page, which lists everything included in the resource, as well as sample downloads and pricing information.

  • Once you have decided what you want, simply head on over to the Online Store. 

  • There you add your products to your cart and click "Place Order".

  • You must add each item that you want to your cart.

  • The email you use for this will be the email where your resources will be sent to.

  • It is highly recommended that you use the email of THE TEACHER REQUIRING THE RESOURCES so they get their emails directly.

  • They must be from a valid educational institution. Orders placed using personal emails will be deleted.

  • After you press 'Place Order', you will be sent an invoice to your school or college, detailing your purchases as well as any applicable discounts.

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PLEASE NOTE:

  • No payment is taken at this stage.

  • Any purchase order amount MUST MATCH the amount on the invoice. Credit notes can only be offered against future purchases.

  • Please take care when selecting an email address for the order, as the email will be sent here. If you use a finance or administrator email address, the order will be sent to there and not to the class teacher.

02 /
How Will I get My Resources?

  • Once an order is placed and either a valid Purchase Order or payment of the full amount specified on your invoice is received, your order will be fulfilled.

  • You will then receive an email with links to download your resources. 

  • The resource email will be sent to the address used to place the order.

  • These links will be valid for 30 days.

  • you MUST place an order through the site in order for you to get your resources.

03 /
When Will I get My Resources?

  • As soon as either full BACS payment or a valid Purchase Order is received, your resource order will be authorised.

  • You should receive your emails within the following 30 minutes.

04 /
Why I have Not Received The Email With My Links?

    Firstly you will need to check that an actual order has been placed through the site store. Raising a PO is not enough,                  someone from your institution will still need to put an order through the site, as the eCommerce platform will then                      generate the email containing links to download your resource purchases.

   

    This is the most common issue with schools requesting orders.

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   If you have placed and order and it hasn't been received, then it is usually one of the following:

  • If you are remotely accessing your School or College email using Webmail, Office365 or Google Mail, there are known issues with emails containing URL hyperlinks being disabled.

  • You will need to be using your email application within your School or College network.

  • In some rare occasions, resource emails from TheComputingTutor have been trapped by School or College Spam/ Junk filters or Firewall.

  • This usually happens when the email address supplied when ordering is a generic finance or accounts payable email.

  • Please try and use the email of the actual classroom teacher requesting the resources when ordering.

  • If you have not received your emails, please contact your IT department.

  • Resource emails will come from no-reply@my.store-emails.com and you will be given an accurate timestamp of when the email was sent out, to help your IT team trace the issue.

 

wheres-my-resources
05 /
I've Bought Lots Of Resources, Why Has My Discount Not Been Applied?

  • There are many complex discounts available depending on what you purchase.

  • If you are buying multiple resources for one unit, there are discounts available.

  • If you are buying resources for several Units at once, there are discounts here too.

  • The current eCommerce Platform does not allow such complex discount models to be implemented.

  • What needs to happen is that you need to add each item that you want to your cart individually.

  • Once you select 'Place Order' an invoice is created that contains your items as well as any Item, Unit or Order discount applied.

  • If you raise a purchase order against the value quoted by the site, this will not contain any discounts, please wait until an invoice has been raised.

  • If you can supply the Purchase Order number, this will be included in your invoice.

  • Any purchase order amount MUST MATCH the amount on the invoice, otherwise the order will not be fulfilled.

  • Credit notes can only be offered against future purchases.

  • If you have any questions about discounts, or invoicing, please get in touch.

06 /
Can I Pay By Credit Card?

  • Because the store has numerous exemplar solutions to BTEC units, to prevent plagiarism or potential malpractice, Credit Card Payments are not supported.

  • Payment will need to be made by BACS transfer, to the account details supplied on your invoice.

07 /
Can I Cancel My Order?

  • Any cancellation request must be made in writing within 14 days of placing your order. If your order has been fulfilled then no cancellation, refund or exchange is possible, so please make sure you are ordering the correct resources.

08 /
Can I Pay By Cheque?

Payments will be accepted by cheque as long as the following conditions are met:

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  • The cheque value is less than £3000

  • All elements of the cheque are clearly readable by bank payment app scanners.

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If a cheque cannot be deposited, for instance because the text is too faint to be read by a scanner or any parts are missing, then the cheque will be destroyed and a new cheque will be required.

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Please note: All cheque payments will be subject to a £3 Administration fee to cover bank costs for processing. Should the cheque fail to be read by the scanner, this will be subject to an additional £3 Administration fee.

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Please note: Payment by cheque will delay you getting your resources. Your resources will not be released until the cheque has been scanned, deposited and the funds cleared.

09 /
Can I Get A Refund?

  • Refunds are possible if your order has not been fulfilled, and a written cancellation request has been made within 14 days of placing the order. If your order has been fulfilled then no refund or exchange is possible, so please make sure you are ordering the correct resources.

  • IF IN DOUBT - PLEASE ASK!  We are more than happy to answer any questions you have, so you can be sure you are getting the resources you need.

10 /
What is the Deferred Payment Option?

  • Deferred Payment is when you receive your resources immediately, but payment can be deferred for 12 months from the date of your Purchase Order. This will allow you to purchase resources against next year's budget.

  • Deferred payment is subject to a 15% interest payment.

  • For example:

  • An order is placed for £1000 including any discounts.

  • The final payment amount is £1150.

  • A PO is received, with a valid PO number, dated 01/09/2020.

  • Payment must be received by 01/09/2021.

  • Any payment made after this date is subject to a late penalty charge of 10%.

  • If the above payment is received after 01/09/2021, the total final cost is £1265.

  • If you wish to take Deferred Payment, please ask for it when you are placing your order.

  • Deferred payment applies to an entire order only, and not a partial order. If you wish to put some resources onto deferred payment you will need to place a second order through the site and raise a second PO.

  • PLEASE NOTE: the deferred payment option MUST have a valid PO from a valid educational institution and cannot apply to personal orders.

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